FAQ
How long does shipping take?
Most orders are delivered within approximately 5–10 business days after processing.
How long does order processing take?
Orders are normally processed within 1–3 business days.
Which countries do you ship to?
We currently ship to:
- United States
- United Kingdom
- Canada
- Australia
Do you provide tracking?
Yes. Tracking information will be sent by email when available after your order has been shipped.
Can I cancel my order?
You may request cancellation within 12 hours of placing your order, provided your order has not already entered processing or been shipped.
Can I return my order?
Eligible products may be returned within 30 days of delivery.
What if my order arrives damaged?
Please contact us at contact@nivacos.com with your order number and clear photos showing the issue.
How can I contact Nivacos?
You can reach us at contact@nivacos.com.